LEGAL - Shipping & Delivery

SHIPPING & DELIVERY POLICY


Last Updated: May 2026


At Hair-Ess Luxury Lengths, we aim to dispatch and deliver your order as quickly and efficiently as possible.


Please read our Shipping & Delivery Policy carefully before placing an order.


1. Order Processing


Orders are processed Monday to Friday only, excluding weekends and public holidays.


Orders placed before 3:00PM (UK time) Monday–Friday will typically be dispatched the same working day.


Orders placed:


  • After 3:00PM
  • On weekends
  • On bank holidays


will be processed and dispatched on the next working day.


During busy periods, launches, promotions or holidays, processing times may be extended.


2. UK Delivery Options


We currently offer the following UK delivery services:


UK Standard Delivery


Estimated delivery: 3–5 business days

Cost: £4.99


Express Delivery


Estimated delivery: 1–2 business days

Cost: £6.99


Next Day Delivery


Cost: £13.99


To qualify for next day delivery, orders must be placed before 3:00PM Monday–Friday.


Orders placed after the cut-off time, on weekends or public holidays will be processed the next working day.


Delivery estimates are provided by our courier partners and may occasionally vary.


3. Delivery Delays


While we aim to meet estimated delivery timeframes, delays can occasionally occur.


Hair-Ess Luxury Lengths is not responsible for delays caused by:


  • Courier service disruptions
  • Severe weather
  • Public holidays
  • Customs processes
  • Industrial action
  • Incorrect customer delivery information
  • Circumstances beyond our reasonable control


Delivery dates are estimates only and are not guaranteed.


4. Delivery Address Responsibility


Customers are responsible for providing accurate shipping information at checkout.


Please check your:


  • Name
  • Address
  • Postcode
  • Contact details


carefully before placing your order.


Hair-Ess Luxury Lengths cannot accept responsibility for delays, losses or failed deliveries resulting from incorrect information supplied by customers.


Where parcels are returned due to incorrect address details or failed delivery attempts, additional shipping charges may apply for redelivery.


5. Lost, Missing or Delayed Orders


If your order has not arrived within the estimated timeframe, please contact us at:


info@hair-essluxurylengths.com


We will work with the courier to investigate the issue.


Please note that courier investigations may take time to complete.


We reserve the right to follow courier claims procedures before issuing replacements or refunds.


6. Click & Collect


We offer collection from our business address.


Collection Address:


16 Waterside Park

Livingstone Road

Hessle

HU13 0EG


Customers selecting collection at checkout will receive an email notification when their order is ready for collection.


Collections are available:


Monday–Saturday during business hours only.


Please wait for your collection confirmation email before attending.


Proof of purchase or order confirmation may be requested at collection.


7. Refused or Unclaimed Deliveries


If an order is refused, unclaimed or returned to us by the courier, customers may be responsible for:


  • Return shipping fees
  • Redelivery costs


Any refund issued may be reduced to reflect costs incurred.


8. International Shipping


At present, any available shipping locations and services will be displayed at checkout.


Additional customs duties, taxes, import fees or local charges (where applicable) remain the responsibility of the customer.


Delivery timeframes for international shipments may vary depending on destination.


9. Contact Us


For shipping or delivery queries, please contact:


Hair-Ess Luxury Lengths

16 Waterside Park, Livingstone Road, Hessle, HU13 0EG


Email: info@hair-essluxurylengths.com